1. Information collected
When you submit a public website form, the website may collect your name, contact details, selected service, preferred date and any short message you choose to include. Basic technical logs may also be processed by the hosting provider.
2. How information may be used
Information submitted through forms is used to respond to enquiries, review and follow up appointment requests, coordinate communication and maintain the website service. Appointment requests are not automatically confirmed.
3. Health information
Please do not submit detailed medical histories, test results, identification documents or other sensitive medical information through the general website forms. Contact the clinic directly for guidance on appropriate clinical communication channels.
4. Email and service providers
Appointment and enquiry notifications may be sent through the SMTP email service configured by the website administrator. Email is not guaranteed to be delivered; you should not include information that requires confidential or time-critical handling in a public website enquiry.
5. Retention and access
Submitted records may be stored in the website database until an authorised administrator handles or removes them according to the clinic’s retention practices. Access to administration should be restricted to authorised personnel. Hosting, backups and access controls should be configured appropriately before production use.
6. Security and your choices
No website can promise absolute security. Use the clinic’s direct contact information if you have a privacy question or need to correct information submitted through a form.
7. Contact
For privacy enquiries, contact Upperhill Imaging in Nairobi, Kenya, at 0735 062 419 or info@upperhillimaging.co.ke. The clinic should review and update this template to reflect its actual data-processing practices and applicable Kenyan requirements before launch.